It was American’s best on-time performance since at least 2012, and far better than recent years, excluding the pandemic year of 2020 when global air traffic fell by nearly two-thirds from the year before.
Southwest Airlines ranked six out of the country’s 10 biggest carriers, just behind United and Alaska with 81.2% of flights landing on time. carriers in the report, behind perennial top performers Hawaiian Airlines and Delta Air Lines with 85.1% of flights landing on time. “But they still had the challenges of not having enough available people and bringing back their networks from 2020.”Īmerican ranked third among major U.S. “Generally, performance improved across all carriers and we can all sit here and say it was because there were fewer flights,” OAG senior analyst John Grant said. The airline is also offering customers self-service rebooking options online.American Airlines moved ahead of several of its major competitors in on-time arrival rankings in 2021, despite a year of turbulence as the Fort Worth-based carrier and the rest of the aviation industry tried to find smoother skies in the prolonged COVID-19 pandemic.Īt the same time, Dallas-based Southwest Airlines fell below its major competitors at American, United and Delta as it failed to build on several years of improving performance, according to 2021 Punctuality League report from global aviation data company OAG. MORE NEWS: 'It's Sad': Marylanders Lament Even Higher Gas Prices After State Tax HikeĪnd to expect customer service wait times to be longer than usual. Southwest Airlines says to be sure to check the status of your flight before heading to the airport. I was like thank God because I was supposed to be on a different flight later and it got canceled, so I was like thank goodness I made it,” said Wentz. “Oh my gosh, I’m like so happy to be home. Luckily on the plane, there was a woman who also had the problem and rented a car up there and so she drove me down here,” said Potash.īut there were still a few flights scheduled on time and passengers like Wentz say she’s relieved she didn’t experience any issues. “There were 400 people in line in Southwest, so I tried going online, nothing’s available for two days,” said Potash.ĭouglas Potash says his flight to BWI was canceled out of Nashville this morning and had no other choice but to book another flight through a different airline. But the FAA says there have been no air traffic staffing shortages reported since Friday. Southwest airlines officials blaming weather challenges out of Florida at the start of the weekend, along with unexpected air traffic control issues. READ MORE: Pre-Pandemic Sized Crowds Descend On US Airports For Holiday
“I mean it was nuts, people were really angry… as you can imagine,” said Wentz. “I was supposed to be home at noon today,” said Potash.į shows Southwest has canceled over 1,000 flights Sunday– that’s about 30 percent of the airline’s scheduled flights. “Everything was great until 6 this morning when I got the message, your flight’s been canceled,” said Douglas Potash, Southwest airlines passenger.Ĭanceled flights and delays leaving Southwest airlines passengers stranded and frustrated. “I got to the airport and it was crazy,” said Victoria Wentz, Southwest airlines passenger. READ MORE: Baltimore City Public Schools' Virtual Learning Program To Continue In New School Year (WJZ) - Here at BWI, the flight schedule posted online does not show any departure cancellations from today and at last check, all future Southwest flights appear to be on time.īut that was not the case for travelers WJZ spoke with trying to catch a flight into BWI today.
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